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If you are a user and have a security issue to report regarding your account (issues including password problems and account abuse issues), non-security bugs, and questions about issues with your network please contact Cisco Meraki Support. The Cisco Meraki vulnerability rewards program is an important component of our overall security strategy, encouraging external researchers to collaborate with our security team to help keep our customers safe. This includes third-party audits, features like two-factor authentication, and our out-of-band cloud management architecture. We invest heavily in tools, processes and technologies to keep our users and their networks safe. The security of our customers is a top priority.
It is the Cisco Meraki customer’s responsibility to notify visitors to their network that Location Analytics services are in use.
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Opting out will exclude your MAC address from Location Analytics information stored in the Cisco Meraki cloud and from export through the Location Analytics API.
If you would like to exclude your Wi-Fi-enabled devices from Meraki Location Analytics services, you may do so through a simple opt-out form, available here. We provide a set of best practices to users of the Location Analytics API, and it is their responsibility to take appropriate measures to safeguard the privacy of personally identifiable information that they may collect. The Location Analytics API provides no mechanism for users to connect MAC addresses with any other personal information. Retail and enterprise customers can use the Location Analytics API to integrate Location Analytics data from their network with their own custom-built applications. In addition to providing statistics to businesses within the Cisco Meraki dashboard, customers can use the Location Analytics API to export MAC addresses of probing clients, consistent with industry standards. Our data centers are protected by enterprise-class physical and network security, and are subjected to regular audits and penetration tests by independent third parties. Hashed MAC addresses are unique to each business or organization, so it is not possible to view Location Analytics data for a single device across networks with different owners. In addition, bytes are dropped from the hashcode, meaning that even if one knew the hash function, they could not determine if a specific MAC had visited a location. The function is irreversible given a specific hashed MAC, there is no way to undo the function to reveal the original MAC address. Storing DataĬisco Meraki uses a one-way hash function to anonymize MAC addresses before storage. You can learn more in our documentation on Location Analytics. Only a device's MAC address is captured, and the aggregated data provided to businesses using Location Analytics can't be traced back to an individual without the business having prior knowledge of the MAC address of that person's device. Location Analytics distinguishes between devices and recognizes repeat visitors by collecting a MAC address, the unique identifier assigned to every device connecting to wired or wireless networks. The Cisco Meraki dashboard also displays anonymized and aggregated statistics on nearby devices, whether they join the network or not. Location Analytics data is gathered by capturing and analyzing the beacons that every Wi-Fi enabled device periodically emits when its Wi-Fi antenna is turned on in order to detect the presence of nearby wireless networks. Location Analytics is available with all Cisco Meraki wireless access points. Cisco Meraki’s cloud-based location analytics and user engagement solution provides data about the physical locations of visitors, enabling businesses to better understand the behavior of clients.
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